Anyone who has finished their Diploma of Building and Construction knows that disgruntled customers occasionally come with the territory, no matter which niche you’re in.

While it can be hard to know how to deal with difficult customers in construction, one thing is for certain: treat them poorly and you could be faced with a very real threat to your business’s reputation. In the very worst case scenarios, you may see an unhappy customer resort to posting scathing reviews and personal statuses, and even getting media attention to spread their story further.

The sun is shining and the site is scorching. Unfortunately, it hasn’t hit that elusive 35 degrees, despite it feeling like 40, so it looks like you’re in for the long haul.

There’s no doubting it, nothing’s better than working in building and construction. Spending your days outside, working with your hands and seeing a project through to that final stage. It’s hard to beat.

However, when she turns up the heat and the site manager gives the nod of continue, you might get that sinking feeling.

Whether you’re just starting out with your own business after completing your building and construction certificates, or have been looking for ways to tighten the purse strings and save money, every carpenter can benefit from reassessing the way in which they operate.

Cutting costs needn’t mean cutting corners. It’s merely about conducting smart, cost-effective business for the biggest possible return while still keeping your client base happy.