Working out what direction you want to take your business can be a tough decision. Whether you’re an apprentice thinking of taking that next step or a tradie looking to try his hand in a different field, lack of direction can be costly.

When you think of superheroes, you probably think of Batman, Wonder Woman, Superman. Well, at Builders Academy Australia, when we hear the word superhero we immediately think of Trudy Williams.

A double diploma holder, site manager, and a mother, Trudy is the embodiment of hard work.

Anyone who has finished their Diploma of Building and Construction knows that disgruntled customers occasionally come with the territory, no matter which niche you’re in.

While it can be hard to know how to deal with difficult customers in construction, one thing is for certain: treat them poorly and you could be faced with a very real threat to your business’s reputation. In the very worst case scenarios, you may see an unhappy customer resort to posting scathing reviews and personal statuses, and even getting media attention to spread their story further.